Responsible Gaming
Our Commitment to Safe Gaming
At SW Media Group, we believe that sports betting should be enjoyed as entertainment only—not as a way to earn money or solve financial problems. We are committed to promoting responsible gambling practices and supporting the wellbeing of our users across Canada.
Age Verification
Sports betting in Canada is restricted to individuals who are 18 years of age or older (or the legal age of majority in your province). We verify the age of all users before allowing access to betting services. If you are under the legal age, please do not use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following warning signs in yourself or someone you know, it may be time to seek help:
- Constantly thinking about gambling or past betting experiences
- Needing to bet increasing amounts of money to achieve the same excitement
- Unsuccessful attempts to cut back or stop gambling
- Chasing losses by betting more money to recover what was lost
- Hiding gambling activity or lying about the amount of time and money spent
- Gambling with money needed for essential expenses (food, rent, bills, medications)
- Neglecting family, friends, work, or school due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or going into debt to gamble
- Jeopardizing relationships, job opportunities, or education because of gambling
Self-Help Tools & Responsible Betting Features
We provide tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a limit on the total amount you're willing to lose
- Reality Checks: Receive periodic reminders about the time and money you've spent
- Betting Limits: Control the maximum stake per bet
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Request permanent closure of your account
For more information on how to use these tools, please contact our customer support team.
Support Organizations in Canada
If you or someone you know is struggling with problem gambling, help is available. The following organizations offer confidential support and resources across Canada:
National Resources
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Responsible Gambling Council (RGC)
www.responsiblegambling.org
Ontario-based organization providing information, research, and support for problem gambling -
Problem Gambling Services
Contact your provincial health ministry or local addiction services for province-specific resources and counseling
International Resources
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GamCare (United Kingdom)
www.gamcare.org.uk
Free, confidential support and information for problem gamblers in the UK -
GamStop (United Kingdom)
www.gamstop.co.uk
National self-exclusion scheme for online gambling operators -
Gambling Help Online (Australia)
www.gamblinghelponline.org.au
Counseling and support services for problem gambling in Australia -
National Council on Problem Gambling (United States)
www.ncpgambling.org
Resources and the National Problem Gambling Helpline: 1-800-522-4700
Take Action Today
If you believe you have a gambling problem, please reach out for help today. Problem gambling is a treatable condition, and seeking support is a sign of strength. Whether you contact a counselor, call a helpline, or speak with someone you trust, taking that first step can make a real difference.
Remember: You are not alone, and help is available.
Contact Information
For questions about our responsible gaming policies or to access our self-help tools, please contact SW Media Group at support@swmediagroup.ca